![]() ![]() The limit of maximum contacts per Address Book is increased from the current value of 150 to 6,000. FebruIncreased Contact limit for Address Book Regional media is available to customers using Webex Contact Centers that are provisioned with RTMS media handling. Only control signaling is sent from the media region to the business logic of the contact Keeping the media local to a region decreases latency, improvesĪudio quality, and provides unique regionalized configurations for multinational deployments.įor example, if a Webex Contact Center tenant is located in the US region, US calls are hosted in the US, European calls inĮurope and Asian calls in Asia. The Webex Contact Center tenant or home location resides. Media allows customer and agent media (audio and SIP signaling) to remain local to a geographic region regardless of where Webex Contact Center now extends support for regional media to London, Frankfurt, Mumbai and Singapore data centers. Regional media support extended to additional regions See Upgrade from Webex Calling Integrated Platform to Real Time Media Service (RTMS). To enable the upgrade feature for your customer organization, contact Cisco Solution Assurance. Upgrade tenants using vPOP bridge on Webex Calling Integrated voice platform to Real Time Media Service (RTMS)Ĭustomers using Voice POP Bridge telephony on the Webex Calling Integrated voice platform can upgrade to the new RTMS voice You can customize the mapping between the CAD variables and CRM fields. Prepopulates Webex Contact Center Call Associated Data (CAD variables) both local and global variables into the Zendesk ticketįields. The new enhancement to Zendesk connector enables agents to be more efficient by saving time with every interaction. Zendesk CRM Connector - Automatic CRM field updates For more information, see General Settings for User Profiles and multimedia setting in the Module Settings section. With this enhancement, customers who subscribe to Webex Contact Center using the new Flex 3 offer will automatically haveĪccess to basic digital channels (Chat and Email) using the standard agent license.Īdditionally, customers who update to Flex 3 from the Flex or CJP legacy offers also get access to basic digital channels Support for Flex 3.0 offer based subscriptions ![]() This feature is supported only for the US data center deployment on the Real Time Media Service (RTMS) voice platform.įor more information, see the Supported Integration section in the Virtual Agent–Voice (VAV) in Webex Contact Center article. Once the finalĪPI response is received, the flow can be continued. ![]() In the CX bot agent, static messages can be configured for up to 30 seconds. This feature enables an AI bot developer to construct a static response that can be communicated back to the end user while That their request is still being processed. To prevent this, an interim response must be issued to inform the end customer There isĪ possibility of the end-user hanging up the call. During the processing of an API request, an end user is kept completely silent. Message while the Webhook response takes time to process in the background.įor an AI application (Dialogflow CX) that requires multiple parameters, an API or Webhook request typically takes longer The partial response feature addresses a key aspect of the user experience by engaging a user during a call. Partial Response in Virtual Agent - Voice Callback activity must be used only after Queue Contact or Queue To Agent for registering callbacks. With this enhancement, flow developers can configure the callback to both the agent and the queue based on the agent ID orĮmail ID. ![]()
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